Returns & Refunds Policy

At Floralinker, bouquets and plant arrangements are prepared to order by independent florists. Because flowers are perishable and designs are made fresh, returns work differently than standard online shopping.

If something isn’t right, contact us as soon as possible and we’ll help: info@floralinker.com.

You can request a cancellation only if preparation hasn’t started (and before the florist begins making your order).

• Email us immediately with your order number.
• If the order can be stopped in time, we’ll confirm and process your refund.

Please notify us within 24 hours of delivery and include:

• Your order number,
• Clear photos (bouquet/arrangement, packaging, and any damage),
• A short description of what went wrong.

After reviewing the details with the florist, we may offer a replacement, partial refund, or full refund where appropriate.

Flowers are natural and may vary slightly in shade, shape, or bloom stage. To keep arrangements fresh and in the same style, florists may make reasonable substitutions of equal or greater value.

If you believe the quality isn’t acceptable, contact us within 24 hours so we can review.

• Non-delivery: If your order wasn’t delivered on the selected date, contact us within 48 hours.
• Late delivery: Delays can happen due to recipient unavailability, incorrect address details, traffic, weather, or peak periods.

A delay doesn’t automatically qualify for a refund unless the issue is substantial and we confirm it wasn’t deliverable as promised.

• Approved refunds are issued to the original payment method.
• Processing typically takes 7–10 working days after approval (bank timings vary).
• Delivery fees may be excluded in some situations (for example, if the order was correctly delivered but refused without cause).

We don’t offer exchanges for perishable, made-to-order flowers. If a replacement is approved, it will be arranged as a replacement delivery.

Floralinker
Email: info@floralinker.com

Tip: Put your order number in the email subject to speed things up.

• Cancel only if preparation hasn’t started.
• Report damage/incorrect items within 24 hours (with photos).
• Non-delivery: contact within 48 hours.
• Refunds (once approved): 7–10 working days.